At the Planet Network Services we do offer customer service quality evaluation exercise through mystery audit services for our hospitality and catering establishments. Our mystery audits are carried out by well-trained mystery auditors who possess international hospitality industry experience who will interact with our clients’ staff and guests during everyday customer satisfaction and customer service situations. We provide detailed report from the audit that will enable your property to move to the next level in business.
Offering quality customer service is essential for the success of any service industry. Your customers deserve the best hence the employees should exceed the customer’s expectations in the service delivery. At the PNS, we have the expertise to assess the quality of the service that your employees offer to your dear customers who walk through your property’s doors. We take pride in having well trained mystery auditors who act as undercover customers to examine the products and services provided to your customers. A detailed report is provided thereafter on the quality of service and suggestions of the way forward for improvement in order to improve confidence level of customers for better consumption of your products and services. If you are interested in evaluating how your customers are served then think of PNS.
This audit ensures consistency of guest quality service delivery and improves guest relations. It is an option to not only understand the guest experiences but also to enhance guest loyalty. A happy guest is likely not only to come back but recommend your property to others hence leads to consistent improved revenue. It is always easier to retain an existing customer than acquiring a new one. Let Planet Network Services be your partner in attaining that goal.
